Returns & Exchanges

We understand that sizing can be tricky sometimes, and we want to make returns as easy as possible for you and your pup. If your item doesn’t fit, isn’t quite right, or doesn’t meet your expectations, simply email us at info@astropups.com.au to start the return process. We’ll organise a return label for you.

To be eligible for a return, items must be unused, in their original packaging and condition, and returned within 30 days of purchase. Once we receive the item back at our headquarters, we’ll either process a refund or exchange it for another item of equal value — perfect if you need a different size.

Astro Pups covers return shipping for a hassle-free experience. Please note, though, that original shipping costs are non-refundable, and we don’t accept returns for change-of-mind purchases.

 

Also, please understand that clearance products cannot be returned or exchanged.